TechCognizance

How to use remote assistance in win 7

Step 1: Type “assistance” into the search bar of your start menu, then click on the Windows Remote Assistance program link to launch Remote Assistance.

OR

Open Remote Assistance by clicking the Start button , clicking All Programs, clicking Maintenance, and then clicking Windows Remote Assistance.

OR

Type “msra /offerra” on the RUN box.

OR

used the enclosed Shortcut

Step 2 : Click on the “Help someone who has invite you”

Step 3 : Click on the “Advance connection option for help desk”

Step 4 : Type the IP address of the person who you going to help.

Step 5 : After this the user will be prompted to Accepted your connection.

Step 6 :Once user clicks on the yes button, you will be able to see the screen of the user.

Step 7 : Click on the “Request control”

Step 8 : The user will be prompted to accept you request

Once click on yes, you will be able to work on the user’s desktop.