TechCognizance

Domain side configuration through GPO

Login in domain controller

Open GPMC.MSC

Crate a new policy

And configure the policy under the computer configuration s below.

Computer configuration – polices – Administrative template – system – remote assistance.

Configure the policy “offer remote assistance”

Click on the show button.

And configure the helper address [for this creates a security group in AD and map you support person IDs on that group] and give the UNC path of that group.

Configure the policy “Solicited remote assistance”

The policy will be like this after this

Configuration from client end,

Check that the Windows remote assistance should be allowed from the local firewall allow list,

This is by default allowed.

On the client computer go to Start RUN – msra /offerra

The below dialog box will be open

Type the ip address/Hostname of the person which you want to connect

And click on next

The user will be prompted to accept the connection and

Now click on the share control and the user will be] prompted to accept the request.

After this you will be able to control the remote system.